The following booking policy applies to all websites with Show Beijing booking services for Chaoyang Theatre in Beijing, China, including these partnering websites:
Placing a booking, through any booking form on these websites, you accept these terms:
Payment in Advance
When applicable, the price of tickets is to be paid in advance upon the time of booking. This will confirm your reservation for the venue.
The main currency used for online payments is US dollar — the final amount to be paid per person for each type of ticket is shown on the booking form and includes all applicable surcharges and fees.
The local ticket office price in Chinese Yuan (CNY) is shown for reference only and is not an exact representation of the total price of tickets.
Payments are made through a secure PayPal payment system, which accepts all major credit & debit cards. Or optionally by money transfer with WeChat Pay or Alipay in Chinese Yuan (CNY).
Please note! An account or registration with PayPal services is not required.
Payment at the Venue
Booked tickets cannot be paid for directly at the theatre ticket window. If you arrive to the theatre without a paid and confirmed booking, you can purchase tickets at full price only if seats are available. As the show is very popular, tickets are often sold out.
Collection of Tickets
You have to show your booking number, or booking confirmation which contains the booking number at the theatre ticket window to collect your tickets, before the booked show starts.
If you are late, or cannot come. Please, contact us as soon as possible through our online contact form, email or by phone.
Cancellation & refunds
To be eligible for a refund for prepaid tickets, you must abide to these terms;
- You must cancel your tickets in written by email, or by calling us, at least 2 hours before your booked show starts. Cancelations later, or after the show are not permitted.
- If you request for a refund by opening a dispute through PayPal, you are only eligible for a refund if you do so within the time limit. However, this will likely only make the process more difficult, so we strongly advice you to get in contact with us directly. We are happy to discuss, and settle any disputes within the frame of our policies.
- We do not accept cancelation requests by messaging through the PayPal website as this is an unreliable method, or any means of contact other than email or phone.
- The cancellation must be confirmed by email or phone to be valid. We are neither responsible for undelivered email or any problems your email provider may have. So please, contact us as soon as possible to cancel in time, and make sure that your email gets delivered. We will respond to your request as soon as possible.
Changing booking details
To change details of your booking at a later time, such as date, number of people or seat section, please contact us as soon as possible. We will do our best to accommodate the change, but cannot guarantee it.
Rescheduling & overbooking
We reserve the right to change or cancel your tickets at any time, if for any reason the booked show has been rescheduled, cancelled, or overbooked.
When possible, you will have the option to change to another date, or time. In any case, if you have paid for your reservation, you have the right to receive a full refund of cancelled tickets.
Regards, Show Beijing.
This booking policy has been last updated on May 29th 2018.